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Here you will find answers to frequently asked questions. If you do not find the answer to your question, then please send us your question using the form on this page.
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- I am unable to Sign In. What is wrong?
If you are unable to sign in, then these are possible reasons with corresponding solutions:
1. You have forgotten your Username or Password. To resolve this, enter your Username for this website, then click the "Send Password" button. An email will be sent containing your Password to the email address corresponding to the Username you entered. If you have forgotton your Username, enter your Email in the Username field, then click "send". Your Username and Password will be sent.
2. You typed your Username or Password in incorrectly. Sometimes the capital letter "I" is mistaken for the number "1" or the other way around. For your added security, passwords are case sensitive! Have your Password sent to you (see above), then copy & paste your password into the Sign In form.
3. You are a WDTL member whose dues were recently sent. You will receive your Username via email within a few days.
4. You were a WDTL member, but have forgotten to renew your membership. To resolve this, please visit our Member Renewal tab.
5. You are not a WDTL member. To resolve this, please visit our Membership section for information about WDTL and How to Become a Member. |
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- How do I change my Password or Username?
| Sign In using your current Username and Password, then click on your name above the navigation menu. You will be taken to the Account Details form. Usernames may not be changed. To change your Password, open the Change Password section, then complete the Old Password, New Password and Confirm New Password fields, and then click Update Password. |
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- My mailing address and email address have changed. How do I update these with WDTL?
Mailing and email address changes should be made online through this website. Update of your mailing address will ensure your listing in the Member Directory is accurate and that future WDTL mailings are sent to the correct address. Update of your email address will ensure that your list-server subscriptions remain operational.
To make any changes to your information, first Sign In.
To update contact information, go to the Member Directory. The Member Directory is reached by clicking on Member Directory under the Member Center tab. Enter your last name in the "Name" field, click the filter icon, then select "Contains." To edit your member profile, click on the Edit (pencil) icon that appears to the right of your name. On the Contact Details form, update all fields necessary, then click the Update button found at the bottom right of the form.
If you do not see the Edit icon next to your name in the Member Directory, check to be sure you are signed in. You are successfully signed in if you can see your name above the top navigation and the Sign Out link appears to the left of your name. If you still do not see the Edit icon, please contact Member Services. |
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- How do I update my email address?
| Your email address needs to be updated in the Member Directory.
To make any changes to your information, first Sign In.
To update contact information, go to the Member Directory. The Member Directory is reached by clicking on Member Directory under the Member Center tab. Enter your last name in the "Name" field, click the filter icon, then select "Contains." To edit your member profile, click on the Edit (pencil) icon that appears to the right of your name. On the Contact Details form, update all fields necessary, then click the Update button found at the bottom right of the form.
If you do not see the Edit icon next to your name in the Member Directory, check to be sure you are signed in. You are successfully signed in if you can see your name above the top navigation and the Sign Out link appears to the left of your name. If you still do not see the Edit icon, please contact Member Services. |
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- I forgot my username and password. How can I get these codes?
| You can have your username and password sent to you. Click the Sign In link found at the top of all pages. Enter your Username (or enter email address if you do not know your Username), then click the Send Password button. Your username and password will be sent to the email address associated with the Username (or email) entered. |
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- How do I Sign In?
| To Sign In, click the Sign In link found in the upper-left of the browser window just above the site navigation strip. A mini-form will display at the top of the left pane. Enter your Username and Password, then click the Sign In button. |
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- Am I a WDTL member?
| To check if you are a current WDTL member, lookup your name in the WDTL Member Directory located under the Member Center tab. If your name is listed in the member directory, then your membership is current. |
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- How do I subscribe to or unsubscribe from a WDTL list-server?
| List-server subscriptions are self-managed. To update the list-servers to which you want to subscribe, use the List-Servers Subscription Management web tool found on the List-Servers tab (Sign In required). The List-Servers tab is found under Member Center. Note that the List-Servers tab will not show under Member Center unless you are signed in. Check the boxes for the list-servers to which you want to subscribe. Uncheck the boxes for the list-servers to which you want to unsubscribe. When you are satisfied with your selection, click Update. |
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- How do I use the list-servers?
To use a list to which you subscribe, simply send an email to the list-server email address from your subscription email address. Your correspondence will then be sent to all subscribers of that list.
To view the list of list-servers or to check your list-server subscriptions, go to the List-Servers tab found under Member Center (Sign In required). Note that the List-Servers tab will not show under Member Center unless you are signed in. |
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- I am no longer receiving emails from WDTL list-servers like I used to receive. What could be the problem?
| WDTL list-servers are available to all current members. If you are not a WDTL member or did not renew your membership, then your email address will not be in the authorized list of subscribers.
If you are a current member, then it is possible that your email address was dropped from the list of subscribers due to a problem with delivery of list-server emails to that address. This can happen when the mail-server to which the list-server email is sent (list is in order of most common to least common occurrence):
- rejects the list-server email because the deliver to email address is not valid.
- rejects the list-server email due to spam filtering parameters setup on the company's mail-server.
- is not receiving email because it is not operational. This may occur when companies are performing extended maintenance on their mail-server and take the company mail-server offline.
After three (3) bounced emails, the list-server will automatically remove that email address from ALL list-server subscription lists.
To ensure receipt of list-server email:
- confirm the accuracy of your email address contained in the WDTL Member Directory. Correct the email address if is is wrong (Sign In required).
- ask the administrator of your company mail-server to "white list" all email from wdtl.org.
To resubscribe to a WDTL list-server, use the List-Servers Subscription Management web tool (Sign In required). |
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- When I send an email to a list-server, I receive a response indicating "Article rejected, un-authorized poster". How can I have my list-server submissions accepted for distribution?
Your submission was rejected because the email address from which you sent your message was not found in the list of authorized subscribers for the list-server you were attempting to use. Your email address may not be in this list for any one of a number of reasons.
Membership: WDTL list-servers are available to all current members. If you are not a WDTL member or did not renew your membership, then your email address will not be in the authorized list of subscribers.
Subscriber: You may not have subscribed to the list-server you are attempting to use. To subscribe to a list-server, go to the List-Servers tab found under Member Center (Sign In required). Check the list-servers to which you want to subscribe, then click Update.
Email Address Changed: If your email address changed or it is not the same as the email address we have on file, then your submission will be rejected. To update your email address, please refer to the corresponding FAQ found on this page.
Email Address Dropped from Authorized List: If you are a current member, then it is possible that your email address was dropped from the list of subscribers due to a problem with delivery of list-server emails to that address. This can happen when companies are performing maintenance on their mail-server. After three (3) bounced emails, the list-server will automatically drop the bad email address.
To resubscribe to a WDTL list-server, use the List-Servers Subscription Management web tool (Sign In required).
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- How do I update my email address that is used by the list-servers?
To update your email address for contact information, list-servers and security, update your email address in the Member Directory. To do this, Sign In using your Username and Password. Go to the Member Directory found under the Member Center tab. Search for your record. Click on the Edit (pencil) icon found to the left of your name. Make all changes to your record, then click Update.
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